Journal of Quality Engineering and Management

Abstract The aims of this research is to prioritize airline insurance risks, In order to identify and categorize the risks, the initial risks were determined from the literature review and then the risk tree was drown using the experts' opinion. Fuzzy paired comparison questionnaire has been used to prioritize risks. After collecting the experts' opinions, if the answers are inconsistent, the inconsistent opinions have been corrected with the generalized error square method, and finally, the collective opinions of the experts have been used as the criteria for risk ranking. The findings of this research indicate the identification of 4 types of main risks and their indicators in the aviation insurance industry, which are: a) Internal financial risks including capital adequacy risk, capital quality risk, operating ratio risk, The risk of non-realization of income and profit and liquidity risk; b) internal non-financial risks including credit risk, human resources risk and the risk of the company's internal processes and systems; c) external risks including sanctions risk, the risk of wars and military conflicts, the risk of natural disasters and market risk, and d) customer risks, including the risk of customer churn and the risk of bankruptcy and credit. Among these 4 types of defined risks, internal financial risk is the most important risk and customer risk is the least important risk according to experts' opinions. The most important risk index is the risk of sanctions and the least important risk index is the risk index of the company's internal processes and systems.