Identifying causes and providing solutions to improve the processes of issuing guarantees for collaborations using a combination of TOPSIS methods, Shannon Entropy, and the nominal group technique
Volume 16, Issue 1, Spring 2026, Pages 63-79
https://doi.org/10.48313/jqem.2026.567660.1597
Mohammad Javad Ershadi, Alborz Mohammadi, Ali Hajivand, Somayeh Soroush, Bahar Hashemieh, Negar Zanganeh
Abstract Purpose: Effective management of organizational processes and facing challenges is crucial for organizations such as the Cooperative Investment Guarantee Fund to achieve their goals in today's competitive world. This issue is doubly important for this fund, given its wide range of stakeholders and its key role in supporting the cooperative sector. Therefore, the present study aimed to present challenges and solutions for improvement in the processes of issuing cooperative development guarantee credit insurance policies.
Methodology: This research is based on the principles of quality management and a process approach to ensure the scientific and practical validity and reliability of the results. In-depth analysis of the challenges and their prioritization was carried out using the Shannon entropy method, TOPSIS technique, and Nominal Group Approach (NGT).
Findings: The research findings showed that most of the fund's problems are concentrated in the process and strategy sections; therefore, in accordance with the extracted priorities, optimization solutions were presented and Key Performance Indicators (KPIs) were developed for continuous monitoring.
Originality/Value: In addition to creating process transparency, the final results of this research, by providing an operational and scientific roadmap, provided a basis for focusing resources on key points of success, which is a pivotal step towards reducing time and cost, improving effectiveness, and achieving strategic goals in the cooperative sector.