Journal of Quality Engineering and Management

Abstract Due to the lack of water in the current era and the support of governments in replacing worn-out water transmission lines, the polyethylene pipe industry has become one of the attractions of interest for investors. But one of the concerns of the community is the quality of these pipes. Therefore, in the present study, the effect of quality management system on the quality of polyethylene pipes is investigated using system dynamics. The case study of this research is one of the companies in Kerman Pipe Manufacturing Industry. In this article, using the opinion of industry elites, the necessary variables were identified and causal diagrams and state and flow diagrams were drawn using Wensim software. The results of the analysis showed that when implementing the quality management system, all organizational units should be coordinated with each other and the role of management in it is very key so that any management negligence causes poor product quality, reduced customer satisfaction and consequently reduced The amount of product sales and waste increases and eventually the organization is in a state of liquidation, bankruptcy and doubling.