Prioritizing the Critical Success Factors of Supply Chain Quality Management Based on Weighting Indicators Using Analytical Hierarchy Process: A Case Study in Golbaft Bag Manufacturing Company)
Volume 9, Issue 1, Spring 2019, Pages 11-26
Bakhtiar Ostadi, Adel Pourqader Choobar, Reza Mokhtarian Deloui
Abstract Supply chain quality management as a systematic approach is defined to improve the performance of organizations by developing the opportunities created by the downstream and upstream communication with suppliers and customers in the organization. Today, companies are compelled to upgrade their product quality in order to establish extensive cooperation with other companies involved in the supply chain. The supply chain quality management provides the necessary conditions for establishing an effective cooperation in the field of supply chain. This article focuses on the critical success factors (CSFs) of supply chain quality management and performance measurement in organizations. For this purpose, first by surveying the literature the key factors were identified; later, seven key factors and 40 sub-factors were modified and verified by interviewing chain management executives and experts. Consequently, in the present study, seven key factors and 40 sub-factors for evaluating supply chain quality management are provided. In this study, in consultation with 30 experts and professors in the field of supply chain a questionnaire was prepared and its reliability was assessed. Further, based on paired comparisons and hierarchical analysis process the prioritization of indices was performed using Expert Choice software and, finally, the status of the company was examined. According to the results, the position of the company with regard to SCQM is not favorable, and more attention should be paid to it. The seven CSFs found in this paper demonstrate that the companies involved in the supply chain of a product should focus on seven domains for the implementation of SCQM. Considering the existing correlation between these domains, they should develop these seven domains simultaneously and with the help of each other. The 40 identified sub-criteria, also known as improvement points or critical points, are considered to be the axis of coordination of chain members in this field.