Identification and Ranking of Key Success Factors of Total Quality Management with Fuzzy Dimtel Approach and Analysis of Fuzzy Networks (Case Study: Akhshan Manufacturing Company)
Volume 9, Issue 1, Spring 2019, Pages 80-100
Ardalan Fili, Ali Reza Pouya, Mustafa Kazemi, Amirreza Fakoor Saqieh
Abstract Quality management is a paradigm shift in management philosophy to improve effectiveness and a source of competitive advantage, innovation and change. The aim of this study was to identify the key factors for the success of TQM and rank them. The present study is applied and descriptive. To collect data, questionnaires based on multi-criteria decision-making methods used in this study were used, which were completed by experts of Akhshan Shiraz Company. Data were analyzed using a combination of fuzzy dimtel approach and fuzzy network analysis. According to the results in the production environment, the factors of commitment of senior management and leadership, human resource management and finally training and learning have the most and the factors of supplier management and modeling have the least effect on success. In general, soft management factors have a greater impact on the success of TQM than soft communication and hard factors.
Identifying and categorizing the components of management commitment in implementing business excellence models
Volume 4, Issue 1, Summer 2014, Pages 64-76
Vahid Baradaran, Alireza Asadollahi, Gholamreza Tavakoli
Abstract Business excellence initiatives help organizations develop and increase management capabilities in order to achieve high performance and greater competitiveness, and management commitment to implement excellence models and self-assessment based on them is an important initial stage of the organizational excellence process. The present applied research seeks to identify and classify all its components in the implementation of business excellence models by examining the concept of management commitment. In this regard, by reviewing the research literature and conducting semi-structured interviews with experts, 92 components that form the concept of management commitment were identified and counted, and validated using a questionnaire and their importance was assessed. Based on the implementation of exploratory factor analysis, the components of management commitment were categorized into 4 main factors: ownership of organizational excellence, improvement programs, membership in self-assessment teams and creating integration, and creating and developing a culture of excellence. By identifying and categorizing the components of management commitment, this research lays the groundwork for creating a broader understanding and awareness for managers of their roles and responsibilities in implementing excellence models and increasing the effectiveness of the organizational excellence process.