اولویت بندی عوامل کلیدی موفقیت مدیریت کیفیت زنجیره تأمین مبتنی بر وزن‌دهی معیارها با استفاده از روش فرآیند تحلیل سلسله مراتبی(مطالعه موردی در یک شرکت تولید کیسه گلبافت)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 استادیار، دانشکده مهندسی صنایع و سیستم‌ها، دانشگاه تربیت مدرس، تهران، ایران

2 کارشناسی ارشد،گروه مهندسی صنایع، موسسه غیرانتفاعی مهرآستان گیلان، گیلان، ایران

3 کارشناسی ارشد مهندسی صنایع، دانشکده مهندسی صنایع و سیستم‌ها، دانشگاه تربیت مدرس، تهران، ایران

چکیده

مدیریت کیفیت زنجیره ­تأمین به­ عنوان یک رویکرد سیستمی، برای بهبود عملکرد سازمان­‌ها تعریف می­‌شود که فرصت­‌های ایجاد شده به وسیله ارتباطات پایین­ دست و بالادست با تأمین­ کنندگان و مشتریان را در سازمان، جاری می‌­سازد. در این مقاله، ابتدا با مطالعات بیشینه تحقیق، عوامل کلیدی موفقیت شناسایی شده، سپس 7 عامل کلیدی و 40 زیرعامل با مصاحبه با مجریان و کارشناسان مدیریت زنجیره ­تامین اصلاح و صحه­‌گذاری گردیده است. بدین طریق، با نظر 30 نفر از خبرگان و اساتید در زمینه زنجیره تامین پرسشنامه‌­ای تهیه شده و پایایی پرسشنامه مورد ارزیابی قرار گرفته است، سپس اولویت­ بندی شاخص‌­ها بر اساس منطق مقایسات زوجی و فرایند تحلیل سلسله مراتبی با استفاده از نرم افزار Expert Choice صورت گرفته و وضعیت شرکت مورد بررسی قرار گرفته است. با توجه به نتایج به دست آمده وضعیت شرکت در حوزه SCQM شرایط مطلوبی ندارد و باید دقت بیشتری اعمال شود. هفت عامل کلیدی در این مقاله نشان می­دهد که شرکت­های درگیر در زنجیره تامین یک محصول باید برای پیاده­سازی مدیریت کیفیت زنجیره تامین محصول، بر هفت حوزه متمرکز شوند و با توجه به همبستگی این حوزه­ها با یکدیگر، باید این هفت حوزه را هم­زمان و با مشارکت یکدیگر، توسعه و ارتقا بخشند. 40 زیرمعیار شناسایی شده نیز تحت عنوان نقاط بهبود و یا نقاط بحرانی، به عنوان محور هماهنگی‌­های اعضای زنجیره در این زمینه محسوب شوند.

کلیدواژه‌ها

عنوان مقاله [English]

Prioritizing the Critical Success Factors of Supply Chain Quality Management Based on Weighting Indicators Using Analytical Hierarchy Process: A Case Study in Golbaft Bag Manufacturing Company) 

نویسندگان [English]

  • Bakhtiar Ostadi 1
  • Adel Pourqader Choobar 2
  • Reza Mokhtarian Deloui 3
1 Assistant Professor, PhD in System Management and Productivity, Faculty of Industrial and Systems Engineering, Tarbiat Modares University, Tehran, Iran 
2   M.Sc., Department of Industrial Engineering, Mehrastan Non-Profit Institute, Guilan 
3 Master of Industrial Engineering, Health Systems Engineering, Faculty of Industrial and Systems Engineering, Tarbiat Modares University, Tehran, Iran   
چکیده [English]

Supply chain quality management as a systematic approach is defined to improve the performance of organizations by developing the opportunities created by the downstream and upstream communication with suppliers and customers in the organization. Today, companies are compelled to upgrade their product quality in order to establish extensive cooperation with other companies involved in the supply chain. The supply chain quality management provides the necessary conditions for establishing an effective cooperation in the field of supply chain. This article focuses on the critical success factors (CSFs) of supply chain quality management and performance measurement in organizations. For this purpose, first by surveying the literature the key factors were identified; later, seven key factors and 40 sub-factors were modified and verified by interviewing chain management executives and experts. Consequently, in the present study, seven key factors and 40 sub-factors for evaluating supply chain quality management are provided. In this study, in consultation with 30 experts and professors in the field of supply chain a questionnaire was prepared and its reliability was assessed. Further, based on paired comparisons and hierarchical analysis process the prioritization of indices was performed using Expert Choice software and, finally, the status of the company was examined. According to the results, the position of the company with regard to SCQM is not favorable, and more attention should be paid to it. The seven CSFs found in this paper demonstrate that the companies involved in the supply chain of a product should focus on seven domains for the implementation of SCQM. Considering the existing correlation between these domains, they should develop these seven domains simultaneously and with the help of each other. The 40 identified sub-criteria, also known as improvement points or critical points, are considered to be the axis of coordination of chain members in this field. 

  

کلیدواژه‌ها [English]

  • Total quality management
  • Supply chain quality management
  • Prioritizing critical success factors
  • Analytical hierarchy process. 

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نشریه علمی پژوهشی مهندسی و مدیریت کیفیت
دوره 9، شماره 1
فروردین 1398
صفحه 11-26

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