تحلیلی بر موانع پیاده‌سازی کیفیت 4.0 با رویکرد دنپ فازی

نوع مقاله : مقاله پژوهشی

نویسندگان

گروه مدیریت صنعتی، دانشکده اقتصاد، مدیریت و حسابداری، دانشگاه یزد، یزد، ایران.

چکیده
هدف: هدف از پژوهش حاضر شناسایی روابط علت و معلولی موانع پیاده‌سازی کیفیت 4.0 در صنعت کاشی و سرامیک یزد است.
روش‌شناسی پژوهش: این پژوهش از نظر هدف جزو پژوهش‌های کاربردی ـ توسعه‌ای محسوب می‌شود. در بخش کیفی پژوهش برای شناسایی و دسته‌‌بندی موانع از روش مرور نظام‌مند و در بخش کمی برای ارایه الگوی روابط علی و معلولی بین موانع و اولویت‌بندی آن‌ها از روش ترکیبی دیمتل ـ فرآیند تحلیل شبکه‌ای فازی (دنپ فازی) استفاده شده است.
یافته‌ها: یافته‌های بخش کیفی شامل شناسایی 18 مانع در 4 بعد بود. در بخش کمی، یافته‌ها نشان داد که «هزینه بالای سرمایه‌گذاری در کیفیت 4.0 و عدم شفافیت در نرخ بازگشت سرمایه» به‌عنوان تاثیرگذارترین (علت) مانع و « عدم در نظر گرفتن کیفیت 4.0 به‌عنوان یک مساله استراتژیک و منبع مزیت رقابتی» به‌عنوان تاثیرگذارپذیرترین (معلول) مانع در پیاده‌سازی کیفیت 4.0 در صنعت کاشی و سرامیک یزد محسوب می‌شوند. همچنین موانع کمبود معیارهای کمی برای سنجش تاثیر صنعت 4.0 بر کیفیت، عدم در نظر گرفتن کیفیت 4.0 به‌عنوان یک مساله استراتژیک و منبع مزیت رقابتی، عدم وجود آموزش‌های پیشرفته برای آموزش پرسنل، کمبود منابع مالی مانند نقدینگی و اعتبارات لازم برای اجرای کیفیت 4.0 و عدم مشارکت دادن ذینفعان در طرح‌ها و پروژه‌های کیفیت 4.0 مهم‌ترین موانع موجود در پیاده‌سازی کیفیت 4.0 در صنعت کاشی و سرامیک یزد محسوب می‌شود.
اصالت/ارزش‌افزوده علمی: این پژوهش با استفاده از رویکرد ترکیبیDANP فازی با شناسایی موانع کلیدی پذیرش کیفیت 4.0، تعیین میزان تاثیرگذاری و تاثیرپذیری و اولویت‌بندی آن‌ها به مدیران و تصمیم‌گیران در برنامه‌ریزی برای رفع این موانع یاری می‌رساند.

کلیدواژه‌ها


عنوان مقاله English

An analysis of the barriers to the implementation of quality 4.0 utilizing the approach fuzzy DANP

نویسندگان English

Davod Andalib Ardakani
Fatemeh Zamzam
Mehrdad Kiani
Department of Industrial Management, Faculty of Economics, Management and Accounting, Yazd University, Yazd, Iran.
چکیده English

Purpose:  This research aims to identify and examine the relationship between the barriers to implementing Quality 4.0 in the Yazd tile and ceramic sector.
Methodology: A systematic review was employed to identify and categorize barriers, while the combined Fuzzy DEMATEL-ANP (FDANP) method was used in the quantitative phase to elucidate the relationships among these barriers and to prioritize them.
Findings: The qualitative analysis revealed 18 barriers across four categories. The Quantitative findings indicated that "High Cost of Implementation and lack of transparency in Return on Investment" emerged as the most causal barrier, while "failure to consider Quality 4.0 as a strategic issue and source of competitive advantage" was identified as the most consequential barrier to implementing Quality 4.0 in the Yazd tile and ceramic industry. Also, the key obstacles to the implementation of Quality 4.0 in the Yazd ceramic and tile industry include the lack of quantitative metrics for assessing the impact of Industry 4.0 on quality, the failure to consider Quality 4.0 as a strategic issue and a source of competitive advantage, the absence of advanced training programs for personnel, insufficient financial resources for implementing Quality 4.0, and the lack of stakeholder involvement in Quality 4.0 initiatives and projects.
Originality/Value: This study employs a hybrid Fuzzy DANP approach to support managers and decision-makers in strategizing for overcoming obstacles to the adoption of Quality 4.0. It achieves this by identifying barriers, determining their interrelationships, and prioritizing them.

کلیدواژه‌ها English

Fourth industrial revolution (Industry 4.0)
Quality management
Quality 4.0
Barriers
Fuzzy DANP
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