[1] Folan, P. & Browne, J. (2005). A review of performance measurement: Towards performance management. Computers in Industry, (56), 663–680.
[2] Moura, P. & Kanji, G.K. (2003). Finding the path to organizational excellence in Portugese local government: a performance measurement approach. Total Quality Management, 14(4), 491–505.
[3] Martın-Castilla, J.I. & Rodriguez-Ruiz, O. (2008). EFQM model: knowledge governance and competitive advantage. Journal of Intellectual Capital, 9(1), 133-156.
[4] Balbastre-Benavent, F. & Canet-Giner, M.T. (2011). The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives. Total Quality Management, 22(7), 727–742
[5] Ashraf, G. & Kadir, S.A. (2012). A Review on the Models of Organizational Effectiveness: A Look at Cameron’s Model in Higher Education. International Education Studies, 5(2), 80-87.
[6] Spangenberg, H. & Theron, C. (2004). Development of a questionnaire for assessing work unit performance Journal of Industrial Psychology, 30(1), 19–28.
[7] Nicholson, N. &
Brenner, S.O. (1994
). Dimensions of Perceived Organizational Performance: Tests of a Model. Applied Psychology, 43(1) 89-108.
[8] Spangenberg, H.H., Schroder, H.M. & Duvenage, A. (1999). A leadership competence utilization questionnaire for South African managers. South African Journal of Psychology, 29(3), 117-123.
[9] آذرو همکاران. (1393). طراحی مدل ارزیابی عملکردگروههای کاری: رویکرد تحلیل پوششی داده های چندسطحی. مجلهپژوهش های مدیریت منابع سازمانی،2(3)، 22-1.
[10] Guzzo, R.A. & Dickson, M.W. (1996). TEAMS ORGANIZATIONS: Recent Research on Performance and Effectiveness.Annual Review of Psychology, 47, 307–338.
[11] Boice, D.F. & Kleiner, B.H. (1997). Designing effective performance appraisal systems. Work Study, 46(6), 197- 201.
[12] MacBryde J. & Mendibil K. (2003). Designing performance measurement systems for teams: theory and practice.Management Decision, 41(8), 722-733.
[13] Kohlbacher, M. & Reijers, H.A. (2013). The effects of process-oriented organizational design on firm performance. Business Process Management Journal, 19(2), 245-262.
[14] Zaremba, D. & Crew, T. (1995). Increasing involvement in self-assessment: the Royal Mail approach. The TQM Magazine, 7(2), 29-32.
[15] Siegel, S. & Castellan, N.(1988). Nonparametric statistics for the behavioral sciences. (2nd. Ed.). New York: McGraw-Hill.
[16] Williams, P.L. & Webb, C. (1994). The Delphi technique: a methodological discussion. Journal of Advanced Nursing, 19, 180-186.
[17] Greatorex, J. & Dexter, T. (2007). An accessible analytical approach for investigating what happens between the rounds of a Delphi study. Journal of Advanced Nursing. 32(4), 1016-1024.
[18] Neely, A. & Adams C., (2000). Perspectives on performance: the performance prism. Handb. Perform. Meas. Gee Publ. London.
[19] Zoe, R. & McGuire, M. (2004). Performance management in the public sector: fact or fiction?. International Journal of Productivity & Performance Management, 53(3), 245-260.
[20] Taticchi, P. (2010). Business Performance Measurement and Management: New Contexts, Themes and Challenges, Berlin Heidelberg: Springer.
[21] The EFQM Excellence Model. 2013; Available from: ww.efqm.org
[22] Kaplan, R.S. & Norton, D.P. (1996). Using the balanced scorecard as a strategic management system. Boston: Harvard business review.
[23] Bernard, M. (2008). Managing and delivering performance, Oxford: Butterw Heinemann/Elsevier.
[24] Hanna, D.P. (1988). Designing organizations for high performance, USA: Addison-Wesley Publishing Company.
[25] Hui, K.H. & Chuan, T.K. (2002). Nine approaches to organizational excellence. Journal of organizational excellent, 22(1), 53–65.
[26] Sun, H. (2014). Reviewing the Validation of the MBNQA Model, Proceedings of the 2014 International Conference on Industrial Engineering and Operations Management Bali, Indonesia, January 7– 9.
[27] Bourne, M., Mills, J., Wilcox, M., Neely, A. & Platts, K. (2000). Designing, implementing and updating performance measurement systems. International Journal of Operations & Production Management, 20(7), 754-771.
[28] Neely, A., Gregory, M. & Platts, K. (2005). Performance measurement system design: A literature review and research agenda. International Journal of Operations & Production Management, 25(12), 1228-1263.
[29] Pun, K.F. & White, A.S. (2005). A performance measurement paradigm for integrating strategy formulation: A review of systems and frameworks. International Journal of Management Reviews, 7(1), 49-71.
[30] Bititci, U.S., Carrie, A.S. & McDevitt, L. (1997). Integrated performance measurement systems: a development guide. International Journal of Operations & Production Management, 17(5), 522-534.
[32] Sole, F. and Schiuma, G. (2010). How to Use Different Measures Purposes: A Holistic Performance Management Model for Public Organizations. Berlin: Springer Berlin.
[33] Broadbent, J. & Laughlin, R. (2009). Performance management systems: A conceptual model. Management Accounting Research, 20(4), 283-295.
[34] Behram, N. (1994). The Deming, Baldrige and European Quality Award, the Quality Management Continue Quality Progress. Journal of American Society for Quality Control, 27(4), 33-37.
[36] Christopher, W.F. (2007). Holistic Management: Managing What Matters for Company Success, Hoboken, New Jersey: John Wiley & Sons, Inc.
[37] Chrissis, M.B, Konrad, M. & Shrum, S. (2011). CMMI for Development Guidelines for Process Integration and Product Improvement. Addison-Wesley.
[38] Fotopoulos, C.V. & Psomas, E.L. (2010). The structural relationships between TQM factors and organizational performance. Total Quality Management & Business Excellence, 22(6), 539–552.
[39] Criado, F. & Calvo-Mora, A. (2009). Excellence profiles in Spanish firms with quality management systems. Total Quality Management & Business Excellence, 20(6), 655–679.
[40] Prajogo, D.I. (2005). The comparative analysis of TQM practices and quality performance between manufacturing and service firm. International Journal of Service Industry Management, 16(3), 217–228.
[41] Hoque, Z. (2013).
20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research. www.elsevier.com/locate/bar .