شناسایی و رتبه‌بندی عوامل کلیدی موفقیت مدیریت کیفیت جامع با رویکرد دیمتل فازی و تحلیل شبکه‌ای فازی (مورد مطالعه: شرکت تولیدی اخشان)

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری تحقیق در عملیات، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران

2 استاد، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد ، ایران

3 استادیار، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد ، ایران

چکیده

مدیریت کیفیت جامع تغییر پارادایمی در فلسفه مدیریت برای بهبود اثربخشی و منبعی برای مزیت رقابتی، نوآوری و ایجاد تغییر است. مطالعه حاضر با هدف شناسایی عوامل کلیدی موفقیت مدیریت کیفیت جامع و رتبه بندی آن ها انجام شده است. پژوهش حاضر کاربردی و توصیفی است. برای جمع آوری داده ها از پرسشنامه‌های تهیه شده مبتنی بر روش های تصمیم گیری چند شاخصه به کار رفته در این پژوهش استفاده شد که توسط خبرگان شرکت اخشان شیراز تکمیل گردید. داده ها با رویکرد ترکیبی دیمتل فازی و تحلیل شبکه فازی تجزیه و تحلیل شد. با توجه به نتایج در محیط تولیدی، عوامل تعهد مدیریت ارشد و رهبری، مدیریت منابع انسانی و در نهایت آموزش و یادگیری بیشترین و عوامل مدیریت تامین کننده و الگوبرداری کمترین اثر را در موفقیت داشته اند. به طور کلی، عوامل نرم مدیریتی  نسبت به عوامل نرم ارتباطی و سخت تاثیر بیشتری بر موفقیت مدیریت کیفیت جامع دارند.

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